Please ensure you read and understand the following terms and conditions pertinent to your accommodation rental. If you have any questions, please do not hesitate to contact us (hereafter called the Owner) for clarification before you sign the booking form. While we reserve the right to increase or decrease accommodation prices at any time, we will confirm to you the current price at the time of booking. As soon as you have confirmed your booking and paid your deposit or full payment, the cost of the rental is guaranteed against any further increase. This guarantee is offered subject to our terms and conditions and payment being adhered to and providing you do not make further amendments to your travel arrangements. Your vacation home rental includes accommodation as booked, utilities e.g.. water and electricity (excludes pool heating unless otherwise stated), local phone calls and US long distance calls. International phone calls will be charged to the guests. Please check the details below for your rates.

A Security Deposit of $250 must accompany bookings. Upon clearance of the payment, the booking is confirmed. The full payment must be paid ten weeks prior to the arrival. The full payment includes rental charge, deposit, and taxes (13%). The Security Deposit will be returned to the Guest within 28 days after the departure as long as any key(s) are returned and no damage or loss is reported by the Owner’s Management Company. If damage is reported that costs in excess of $250, we reserve the right to claim this off the Guest. We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. In the event of a check not being honored by the bank on which it is drawn we will make a balance charge from the bank to cover our administration costs.

If the Guest wishes to cancel the booking, the Owner should be advised immediately by telephone followed by confirmatory letter or e-mail. The Owner shall be entitled to retain the payments following the schedule below: 30 - 60 days notice: 50% of the rental charge Less than 30 days notice: 100% of the rental charge The balance (if any, including security deposit) will be refund to the Guest. In the unlikely event that circumstances beyond the Owner’s control necessitate the cancellation of the rental arrangement, the Owner reserves the right to cancel any bookings at any time and will only be liable to refund monies already paid by the Guest. Furthermore, the Owner cannot guarantee that all the facilities described in their brochure or website will be available.

The maximum number of guests allowed is 12 with the condition that all persons sleep in the bedrooms/beds provided. Any unauthorized use of the villa will result in the immediate termination of the rental agreement.

No parties of guests who are all under the age of 21 will be accepted.

We use Vonage as our phone service provider, and your local and long distance calls to all US and Canada destinations are free.

International calls to some destinations are free as well. Your phone call charges to other international destinations are not included in the rental rate, and will be charged based on Vonage schedules (www.Vonage.com, unlimited plan) plus a $2.50 processing fee for all the calls during your stay at our villa.It is the Guest's responsibity to determine the rates of your international calls with Vonage. The international call charges will be deducted from your security deposit.

The Guest agrees to pay the full cost of any breakages, losses or damage to the property (the Owner’s Management Company will be sole arbitrators on cause of damage or loss) a) To take good care of the property and leave it in a clean and tidy condition at the end of your stay b) To report any damage or loss immediately after it is discovered to the Owner’s Management Company in Florida c) To permit the Owner or their Agents reasonable access to the property to carry out any maintenance if necessary d). Not to sublet or share the property except with persons nominated on the Booking Form

The property is available after 4:00 p.m. on the day of arrival and must be vacanted by 10:00 a.m on the day of departure. Failure to comply with this may result in extra rental charges which the Guest agrees to pay.

As the villa has a pool, the owners and the owners’ agents do not accept liability for injury whoever caused as a result of using the pool. Guests may use the swimming pool at their own risk. They should always observe the safety rules listed in the Information and Safety Book held in the home and observe the pool safety notice displayed in the pool area. Please inform the management company immediately if the Information and Safety Book is missing. Diving is not permitted. The house exit door onto the deck is fitted with an alarm but guests are requested not to allow unsupervised children to use the pool at any time. Please report any alarm failure to the management company immediately. Plastic glasses and crockery are provided for use around the pool. Glass and crockery is not allowed around the pool.

The pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons.

Pool heating is an optional extra arranged at the time of booking. This is subject to weather conditions – the colder the weather the longer the heater will take to warm up. Guests are not permitted to touch the pool heater controls. Any sign of tampering and the pool heat will be turned off with the payment being forfeited. Pool heating will be switched on during the day ordered and may take some time to heat the pool to optimum temperature. Having ordered pool heating, The Owner is not responsible for the weather and, if it's warmer than expected, pool heating still has to be paid for.

Like you, we have no control over the weather! We are unable to guarantee the water temperature with pool heating as this will depend on the prevailing weather conditions.

The heater is a mechanical device, as with any mechanical device it can be subject to electrical / mechanical failure. If such an occurrence was to happen, every effort will be made to repair the heater. If the guest has paid for pool heat, then we shall refund only the days you are without pool heat. We cannot and will not refund for anything that has not been paid for. Any problems with the pool should be reported to the Management Company.

Florida has a sub-tropical climate. It is vital that all doors and windows are kept shut at all times to keep out the heat, humidity and any unwanted insect visitors! The villa is treated regularly to repel such insects. Failure to keep doors and windows closed will result in excessive use of air-conditioning, the cost of which will be deducted from your security bond. Guests are not permitted to adjust the air-conditioning which has been preset and locked to a comfortable level. It is all too easy to freeze up the unit causing the system to fail.

The property will be cleaned prior to your arrival and after your departure. Should you require extra cleaning this is available on request. Although the villa will be cleaned after your departure it must still be left in an orderly state and all kitchen utensils washed. Should the villa need extra cleaning then the cost of this will be taken from the security deposit.

The guests accept full responsibility for making the right travel arrangements to the villa. All passports, visas and travel insurance are the responsibility of the guest. Travel insurance is vital for you and your party. WE STRONGLY ADVISE ALL OUR GUESTS TO TAKE OUT TRAVEL INSURANCE FOR YOUR WHOLE PARTY, WHICH INCLUDES CANCELLATION CHARGES COVER (UK GUESTS ARE ALSO ADVISED TO TAKE OUT A POLICY WHICH INCLUDES MEDICAL COVER) AS SOON AS YOU HAVE BOOKED ANY PART OF YOUR HOLIDAY OR VACATION. IF YOU CHOOSE NOT TO DO THIS, YOU NEED TO BE AWARE THAT YOU WILL PERSONALLY BE RESPONSIBLE FOR PAYMENT OF ANY CANCELLATION CHARGES WHICH MAY BECOME DUE.

We have a strict NO SMOKING policy. If the management company find any evidence of smoking at the house during your stay, this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee - this will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets etc as well as a “clean air� fee, to replace all air conditioning filters and de-odorising costs.

We have a strict NO PETS policy. If the management company find any evidence of pets during your stay this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee and pest control charges - this will include but is not limited to, professional cleaning of all soft furnishings.

Sandy Ridge is a residential community. The actions of all members of your party should not interfere with the enjoyment of either holiday makers or residents of Sandy Ridge. Please do not use the pool, play loud music or engage in any activity that may cause inconvenience to your neighbours after 10.30pm or before 7.30am. In the event of any member of your party causing distress, danger or annoyance to any other holiday maker or resident of Sandy Ridge or damage to any property the owners reserve the right to terminate the rental agreement immediately and forthwith. The owners and Management Company will not be liable for any costs you will incur, nor shall we pay any compensation nor make refunds due to this action.

We sincerely hope you do not have any! ...But in the unlikely event that you wish to register a complaint during your holiday, contact the property management company immediately and follow this up with a letter. Give a copy to them and send us a copy on your return. Unfortunately we are not always able to control the components of your rented accommodation and it is possible that an advertised facility may be withdrawn or changed due to circumstances beyond our control and for which we cannot accept liability. In accordance with the Sandy Ridge Homeowners Association rules, no truck or van, boat, trailer, recreational vehicle, commercial vehicle or other types of non passenger vehicles, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on Sandy Ridge. The connection of the villa's utility supplies to any external vehicle / appliance is strictly prohibited.

The owners or their agents will not be held responsible for loss or delay, whatsoever caused beyond the owners’ control: i.e. Strikes, riots, fire, war, threat of war, terrorist activity, industrial dispute, flight delays or cancellations, natural disasters, adverse weather conditions, flood, transport problems of any kind, or any other event ( this list is neither exclusive or exhaustive.)

The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects whatsowever caused as a result of the use of the villa and pool. The owners accept no responsibility for guests’ property while they are in the villa and pool area.

The owners accept no responsibility for lost, misplaced or stolen property, which guests may have left in the villa or grounds. The owners and Management Company cannot accept responsibility for the sudden failure of villa equipment but will take reasonable action to rectify such failure upon notification by the guest.

No liability is accepted by the Owner for loss of main services or failure of appliances, nor for the consequences of the actions or omissions of persons who may control supply of mains service, nor any actions taken in the vicinity of the property by any authority over which there is no control by the Owner. Furthermore, it is possible that some construction work may take place in the area of new homes. The Guest should establish the status of the development prior to booking.

In the unlikely event that circumstances beyond the owners’ control necessitate a cancellation of the rental agreement, the owners reserve the right to cancel any booking at any time and would only be liable to refund monies already paid by the client. This will be the full extent of the owners’ liability in such circumstances, and they shall not be responsible for any other costs connected with any such cancellation.